FAQs
Orders and Shipping
You can make your purchase directly in our online store. Just select the products you want and follow the checkout process in the shopping cart.
Once payment has been made, you will receive a confirmation email with your order details.
If your order has not yet been shipped, you can contact us to change the shipping address.
Yes, you can update the billing address by contacting our team before the final payment is processed.
Yes, we ship internationally. Shipping costs and times vary depending on the destination.
Once payment is confirmed, your order will be processed and shipped within 24 to 48 business hours.
Delivery times vary depending on your location. Domestic shipments typically take between 2 and 5 business days, while international shipments can take between 7 and 15 days.
We offer free returns within 30 days of purchase, no questions asked. For more details, please visit our returns section.
Products and Services
Our kits include all the necessary components for an automated irrigation system, such as pumps, valves, pipes and connectors, as well as plans and instructions for installation.
Choose the kit according to the size of your grow. If you have any questions, contact our team for advice on choosing the most suitable system.
Yes, our systems are modular, which means you can add additional components as your crop grows.
Yes, we provide clear and simple instructions so you can install it yourself. If you need help, our support team is available to assist you.
Yes, all our systems are equipped with technology that allows you to program and control irrigation remotely through a mobile application.
It will be replaced if it is due to a manufacturing fault.
Our kits have a minimum 1-year warranty. If anything goes wrong within that period, we'll replace it at no extra cost, provided it's due to a manufacturing defect.
We recommend cleaning the pumps and pipes regularly to ensure optimal performance. You can also contact us for maintenance assistance.
Personalized Consulting and Design
We need details such as the dimensions of your growing area, the type of substrate, the number and size of pots, and any other relevant technical specifications.
The process includes gathering information, presenting a budget, designing the system, and sending the kit with plans and instructions.
Typically, the design is delivered within 5 to 7 business days after the budget is approved.
Yes, our team will assist you throughout the entire installation and commissioning process to ensure everything works correctly.
In addition to the initial cost of the design and components, there may be additional costs if a special configuration or non-standard components are required.